At Florist Becontree Heath, we take pride in delivering only the freshest flowers to our valued customers throughout the local area. We understand the importance of quality blooms—whether they’re brightening a home, a business, or a special occasion. As a trusted Becontree Heath florist, we stand by a Fresh Flowers Guarantee with every delivery, ensuring your arrangements arrive in excellent condition and stay beautiful for as long as possible.
Your satisfaction is our top priority. In the rare event your flowers or arrangements arrive damaged or not in the expected condition, please let us know right away. To facilitate a swift investigation and solution, we request that you contact us with a photo of the damaged product and a description of the issue within 24 hours of receipt. This enables us to assess the situation quickly and ensure you get the care you deserve.
All flowers from Florist Becontree Heath are guaranteed to be fresh on arrival. We strive to select flowers at the peak of their beauty and longevity. With proper care, your flowers should remain fresh and vibrant for at least 5 days from the delivery date. Some premium or seasonal varieties may last even longer. If your flowers do not meet this freshness window, please contact us as soon as possible so we can make things right.
Your trust means everything to us. If your order does not reach you in the expected fresh and beautiful condition, or if it fails to last through our guaranteed freshness window, you are entitled to a refund or a replacement. Upon verifying your claim, we will work with you promptly to:
We aim to resolve all refund or replacement requests quickly and efficiently, ensuring a pleasant experience for every customer in Becontree Heath and beyond.
We value your feedback and continuously strive to improve our service. If you have any complaints regarding your order, our staff, or the delivery experience, please reach out to our team. Include your order details and a description of the issue. We will acknowledge your concern within one working day and investigate thoroughly. Our goal is to resolve all complaints within three working days, keeping you informed every step of the way.
Florist Becontree Heath is proud to be your reputable local florist, serving households and businesses throughout Becontree Heath and its neighbouring areas. We are dedicated to delivering not just flowers, but peace of mind with every order. If you have questions regarding our returns, refunds or complaints policy, please contact our customer care team—we’re here to help and ensure your complete satisfaction with our floral service.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
