Welcome to the Terms & Conditions for online flower delivery with Florist Becontree Heath. These provisions apply to all transactions made through our website by customers located in Becontree Heath and the surrounding areas. By placing an order for flowers or any related products and accepting delivery in these locations, you indicate your agreement to abide by these Terms & Conditions as updated periodically. We recommend that you carefully read the entire document before making a purchase.
To facilitate a smooth online flower delivery experience within Becontree Heath, we have established a straightforward order process on our platform. Customers can browse our selection of flowers and arrangements online and add chosen items to the basket. Once you are satisfied with your selection, proceed to checkout, where you will provide all necessary delivery and payment information.
Upon submitting your order, you will receive an order acknowledgment to the address you supply during the checkout process. This acknowledgment does not constitute acceptance of your order, but acts as a confirmation that we have received your request. Acceptance of your order and formation of a legally binding contract only occurs when we have dispatched the items to the specified delivery address. We reserve the right to decline or cancel any order at our discretion and will notify you if such action is taken.
While we strive to maintain accurate stock levels and information on our website, the availability of specific flowers may be subject to seasonal changes or supplier constraints. In the event that a particular flower or arrangement is unavailable, Florist Becontree Heath reserves the right to substitute with an item of equal or greater value and quality. Efforts will be made to retain the overall look, theme, and value of your chosen arrangement. Where significant substitutions are necessary, we will attempt to contact you for confirmation before dispatching your order.
Florist Becontree Heath offers delivery throughout Becontree Heath and adjacent regions. We work diligently to meet the requested delivery dates and times, but do not guarantee delivery at a specific hour, especially during peak events such as Valentine’s Day, Mother’s Day, or Christmas. We advise placing orders well in advance to ensure timely arrival.
If the recipient is unable to accept the delivery, we may leave the flowers at a secure location nearby or with a neighbour, provided it is safe to do so. Where this is not possible, we will leave a card with details for the recipient to arrange redelivery or collection.
Florist Becontree Heath accepts a variety of secure online payment methods including major credit and debit cards. All prices are quoted in pounds sterling (GBP). Payment must be made in full at the time of ordering. Your order will only be processed once payment has been successfully authorised and received. If there are any issues with your payment details, we will contact you to rectify the issue, and failure to resolve payment discrepancies may result in the cancellation of your order.
We understand that circumstances may change. If you wish to cancel or amend your order, please notify us as soon as possible. Cancellations received up to 24 hours before the scheduled delivery date are eligible for a full refund. Cancellations or changes requested within 24 hours of the delivery time may not be possible as the order may have already been prepared or dispatched, and may incur a cancellation fee or partial refund only.
To alter order details such as the delivery address or recipient information, please contact us promptly. While we will endeavour to accommodate last-minute adjustments, we cannot guarantee changes made at short notice, especially for same-day or next-day flower deliveries in Becontree Heath.
Our team is committed to providing quality flower arrangements and a reliable delivery service. If you are dissatisfied with your purchase due to damage, incorrect items, or missing products, please notify us as soon as possible and within 48 hours of the delivery. We may request photographic evidence to facilitate resolution. Refunds or replacements may be offered at our discretion, depending on the specific circumstances. Please note that the perishable nature of flowers means that returns are not always possible except in cases of damage or error on our part.
It is the responsibility of the customer to provide accurate delivery details and recipient information. Florist Becontree Heath cannot be held liable for delays or non-delivery resulting from incorrect, incomplete, or otherwise inaccurate addresses or contact information. Please double-check your order information before confirming and submitting payment. Ensuring someone is available to accept the flowers at the delivery address on the specified day further helps us deliver a seamless service.
Customers may include a personal message with their flower delivery. Florist Becontree Heath reserves the right to reject or amend messages that are deemed offensive, discriminatory, unlawful, or inappropriate at our discretion. We accept no liability for spelling or grammatical errors made by the customer when composing the message online.
Florist Becontree Heath will not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of profits, goodwill, or data arising out of or in connection with your purchase or use of our flower delivery services. While we undertake all reasonable efforts to ensure the accuracy of product descriptions and the timely delivery of flowers, factors such as force majeure, external supplier failures, weather, or unforeseen disruptions may impact service fulfilment. Our total liability for any claim relating directly or indirectly to the purchase or delivery of flowers shall not exceed the total amount paid for the order.
Nothing in these Terms & Conditions is intended to exclude or restrict your statutory rights as a consumer under applicable UK law, nor does it exclude our liability for personal injury or death caused by our negligence, fraud, or fraudulent misrepresentation.
All content featured on the Florist Becontree Heath website, including images, text, logos, and artistic arrangements, is the exclusive property of or licensed to us. No portion of our site or its content may be reproduced, distributed, or used for any commercial purpose without explicit written permission.
We take your privacy seriously. All personal information provided during the order process is handled in accordance with UK data protection legislation. We will only use your data for the purpose of processing your order, delivering products, and, where applicable, sending transactional communications relating to your purchase. For further information, refer to our Privacy Policy.
Florist Becontree Heath reserves the right to update or modify these Terms & Conditions at any time. Changes will take effect immediately upon posting on our website. It is the customer’s responsibility to review these terms prior to placing an order to ensure they are understood and accepted.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. All disputes arising from transactions with Florist Becontree Heath are subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions are applicable to all customers ordering for delivery in Becontree Heath and neighbouring locations. By proceeding with an order, you confirm your acceptance of these conditions, regardless of your own residence or physical location at the time of ordering.
If you have any queries or require clarification on any part of these Terms & Conditions for online flower delivery in Becontree Heath, you are encouraged to reach out to our customer service team via the contact details provided on our website. We are here to assist and ensure your experience with Florist Becontree Heath remains positive and trustworthy.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Becontree Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Becontree Heath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
